Privacy Policy

The Spanish and English pages are translations of this same policy, not separate privacy policies or separate SMS programs.

Synergy Auto Solutions LLC ("Synergy," "we," "us," or the "shop") provides automotive services in Kansas City, Kansas. This policy applies to our website, appointment system, digital vehicle service record, and service-related communications.

We collect information reasonably necessary to serve customers and manage automotive services.

• Identity and contact information, including name, phone number, email address, language, and communication preferences.
• Vehicle information, including year, make, model, VIN, mileage, and other information provided by the customer or shop.
• Appointment and repair information, including requested services, symptoms, diagnoses, recommendations, dates, statuses, and operational notes.
• Photos or files uploaded by customers and work photos the shop elects to include in the digital service record.
• Communication, consent, verification, opt-out, email, and service-message records.
• Basic technical information needed to secure, diagnose, and operate the website, such as browser and server logs.

• Create and manage appointments, work orders, customers, and vehicle histories.
• Verify returning customers and prevent duplicate records or unauthorized access.
• Diagnose, document, and perform authorized services and provide work progress and digital service records.
• Send confirmations, reminders, schedule changes, progress updates, pickup notices, and customer-service replies.
• When separately authorized, send maintenance reminders, satisfaction surveys, or review invitations.
• Send shop discounts, offers, or promotions by email or SMS, only with a separate optional opt-in for the corresponding channel.
• Protect the system, prevent fraud, maintain business records, and meet legal obligations.

Customers may choose from the available communication channels. Messages may include appointment confirmations and reminders, changes, vehicle progress, ready-for-pickup notices, and expressly authorized follow-ups. Message frequency varies according to the customer's appointments, repair activity, and preferences. Message and data rates may apply.

Promotional SMS from Synergy Auto Solutions LLC may include discounts, offers, and shop campaigns. These require express written consent, such as voluntarily selecting an initially unchecked checkbox, separate from consent to appointment and service SMS and from acceptance of these documents. Providing a phone number, booking an appointment, authorizing service SMS, or opting in to promotional email does not authorize promotional SMS. Promotional message frequency varies according to authorized campaigns; message and data rates may apply.

Our SMS program has three independent, optional permissions: appointments and service; vehicle follow-up (maintenance reminders, surveys, and review invitations); and promotions. You may choose any of them without accepting the others. Permissions apply only to Synergy Auto Solutions LLC. Verifying your phone with a one-time code confirms control of the number; it does not subscribe you to any of these messages.

New customers see unchecked SMS choices after phone verification. Choices are recorded when the appointment is confirmed or when preferences are saved in the SMS preference portal. Returning verified customers see their saved preferences and may change them. We retain the verified number, selected permissions, consent text and version, source, and timestamp as evidence of consent.

After opting out with STOP, replying START alone does not restore your previous permissions or authorize promotions. Verify your phone and choose your permissions again in My SMS preferences.

Consent to receive SMS is not a condition of purchasing goods or services. You may opt out at any time by replying STOP. For help, reply HELP or contact the shop. Email preferences may be withdrawn through the link included in our emails or by contacting us.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. We do not sell or rent mobile numbers, SMS opt-in data, or messaging consent.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. All other data-sharing categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Operational messaging processors act only on our behalf to deliver the messaging service and are not permitted to use these records for their own purposes.

Information may be shared with service providers acting on our behalf only as necessary to operate the messaging service, such as routing messages, verifying numbers, recording preferences, and honoring opt-outs. These providers are not authorized to use it for their own marketing. All other data-sharing categories described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with third parties or affiliates for marketing or promotional purposes.

We use technology providers to host and secure data, store photographs, deliver email, verify phone numbers, and transmit SMS. These include Supabase, our website host, Resend, and Twilio. They process information to provide services on our behalf, not for third-party marketing.

We may also disclose other customer or business information as needed to comply with law, protect rights and safety, investigate fraud, or complete a lawful business reorganization. These general disclosure categories exclude text messaging originator opt-in data and consent. They do not authorize sharing, selling, renting, or transferring mobile information or SMS consent to third parties or affiliates for marketing or promotional purposes. Any disclosure specifically required by law is limited to that legal requirement and does not authorize marketing use or enrollment in another company's SMS program.

We retain information as reasonably necessary to provide services, maintain legitimate vehicle history, administer warranties, resolve disputes, and meet accounting or legal requirements. Consent and opt-out records may be retained as evidence of customer preferences.

We apply reasonable access, authentication, and storage controls. No system is completely secure, and we cannot guarantee absolute security.

You may ask to access, correct, or delete certain information; withdraw optional permissions; or ask how information is used. Requests may be limited when records must be retained for legal obligations, security, warranties, transactions, or pending claims.

If you change your telephone number, please notify us so that messages are not directed to the number's new owner.

The system is not directed to children under 18, and we do not knowingly collect information from minors without valid authorization. External services and links, such as maps and review platforms, have their own privacy policies.

We may update this policy to reflect operational, technological, or legal changes. We will publish the updated date and request new consent when required.

For privacy questions or requests, use the email address at the bottom of this page. Please also review our Terms and Conditions.